Moving to a new address means a handful of accounts to open and a few routines to learn. This guide covers what the verified sources say about water, electric and trash service in St. Cloud, and it is upfront about the one area where no confirmed information is available. For other move-in planning, the relocating section and the main guide hub are good companions to this page.
Water: Toho Water Authority
Water service is started through Toho Water Authority. The utility's page on starting, stopping or moving service is the source for everything in this section: Toho Water Authority: start, stop or move service.
What to have ready
To start service, a customer provides a service address and an ID. According to Toho Water Authority, a US driver's license or state ID is used for a soft credit check. Having the exact service address and your ID on hand before you begin will keep the process simple.
Tenants have one more item to gather. Toho Water Authority asks tenants for a copy of the signed lease agreement. If you are renting, locate the signed lease before you contact the utility.
What it costs
Toho Water Authority lists two kinds of up-front charges:
- An initiation fee of $30.
- A deposit for residential customers that ranges from $0 to $200.
The source gives a range for the deposit, not a single amount, so the figure that applies to a particular account is something to confirm directly with the utility when starting service.
Where the customer service office is
Toho Water Authority lists its customer service address as 951 Martin Luther King Blvd., Kissimmee. If you prefer to handle your account in person, or need to confirm what to bring, that is the address the utility publishes.
Electric: OUC and the city's system
The city's electric system is operated and maintained by the Orlando Utilities Commission, known as OUC. According to OUC, the arrangement dates to May 1997, when the city and OUC entered a long-term agreement for OUC to operate and maintain the city's electric system. The details are in OUC's announcement about its St. Cloud operations and maintenance center: OUC opens state-of-the-art St. Cloud operations and maintenance center.
That source describes who runs the electric system. It does not lay out the steps, documents or fees for opening an electric account, so none are listed here. Because OUC is the organization responsible for the system, it is the logical place to ask how to set up electric service at a new address.
Trash: the city's Solid Waste division
Residential trash service is handled by the city of St. Cloud through its Solid Waste division. Two details from the city's Solid Waste page are worth knowing from day one: City of St. Cloud Solid Waste.
Put bins out on time
The city's guidance is to correctly place bins at the curb before 7 a.m. on collection day. The practical takeaway is to set bins out the evening before, or early enough that they are in place before 7 a.m., so a morning pick-up is not missed.
If a pick-up is missed
Missed residential pick-ups are reported to the city's Solid Waste division at 407-957-7289. Make the call if your bins were at the curb in time and were not emptied.
Internet: no confirmed information here
Internet service is part of most move-in checklists, but the sources behind this guide do not name internet providers, plans or prices. Rather than guess, this guide leaves that topic out. When you are ready to compare options, start by confirming which services are available at your specific address.
A simple order of operations
- Gather your ID and, if you rent, a copy of your signed lease agreement.
- Contact Toho Water Authority to start water service, and be ready for the $30 initiation fee and a deposit between $0 and $200.
- Ask OUC how to set up electric service at the new address.
- Learn your collection day and get bins to the curb before 7 a.m.
- Save 407-957-7289 for missed trash pick-ups.
Who to contact
- Toho Water Authority for water service: customer service is at 951 Martin Luther King Blvd., Kissimmee. Details are on the start, stop or move service page.
- Orlando Utilities Commission (OUC) for the city's electric system, which it has operated and maintained since a May 1997 agreement. See OUC's announcement.
- City of St. Cloud Solid Waste division to report missed residential trash pick-ups: 407-957-7289. More on the Solid Waste page.
Sources
Compiled from the official sources below.